Thursday, December 23, 2010

Top Management Priorities sans CUSTOMER

  1. More Sales ( At the cost of Customer Dissatisfaction & Employee Stress )
  2. M & A ( Value Creator or Destroyer )
  3. Whatever Little Governance or Managing Governing Board
  4. Expansion ( Manageable & Non Managable )
  5. PE  ( Promoter's Wealth Creation )
  6. Valuation & Complex Legal Structuring (  At the benefit of legal and accounting experts )
  7. IPO + FPO + AGR + GDR ( With cooked Balance Sheets? Well May b. )
  8. Govt & Bureaucracy  Lobbying ( @ the cost of Morality and Public Trust )
  9. Self Branding ( Personal Visibility and Popularity )
These are the priorities of TOP MANAGEMENT over Creation of Memorable and Delightful CUSTOMER EXPERIENCE.

Bottom-line Remains - Customer is the CAUSE of profit , value and Valuation!!!

 

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